Refund policy

Returns and refunds policy

Right of return

You have 30 calendar days from receipt of your order to request a return for non-food products only, such as coffee machines or other accessories.

For a return to be accepted, the item must be in perfect condition, unused, with its tags and in its original packaging, and the receipt or proof of purchase must be provided.

To start a return, you can contact us by email at contabilidad@somostragaldabas.com.

Returns must be sent to the following address:

somostragaldabas S.L

C/ Sant Ramon, 11

08187 Santa Eulàlia de Ronçana

Barcelona (España)

Shipping costs arising from the return shall initially be borne by the customer.

Once the product has been received and inspected, if the return meets the conditions set out above and the reason matches the one reported, we will proceed to refund the price of the product. Shipping costs will not be refunded unless the return results from an error or defect attributable to the shop.

Returns that have not been previously authorised will not be accepted.

Damage and issues

We recommend that you check your order as soon as you receive it. If the product arrives defective, damaged or incorrect, please contact us as soon as possible so that we can assess the issue and offer you a solution.

In such cases, return costs shall not be borne by the customer.

Exceptions / non-returnable items

In accordance with current consumer protection legislation, returns and refunds are not accepted for food products, including coffees and similar products, once delivered, for reasons of food safety and hygiene.

These products are excluded from the right of withdrawal under article 103 of Real Decreto Legislativo 1/2007 (Spanish Consumer Protection Act), as they are perishable goods or goods liable to deteriorate.

Returns are also not accepted for:

• Personalised or made-to-measure products

• Gift cards

• Sale items, except in the case of manufacturing defects

If you are unsure whether an item can be returned, you can contact us before making your purchase.

Exchanges

We currently do not offer direct exchanges.

For non-food products, the quickest way to get a different item is to return the original product (if it meets the conditions) and place a new order.

Right of withdrawal (European Union)

Notwithstanding the above, if the order is shipped within the European Union, you have the right to withdraw from the purchase within 14 calendar days, for non-food products only, such as coffee machines and accessories.

The product must be returned in the same condition in which it was received, unused, in its original packaging and with proof of purchase.

The right of withdrawal does not apply to food products.

Refunds

Once your return has been received and inspected, we will let you know whether the refund has been approved.

If it is approved, the amount will be refunded automatically to the same payment method used for the purchase, within approximately 10 working days of approval.

Please note that your bank or card issuer may take longer to process and complete the refund.

If more than 15 working days have passed since we approved your return and you have not received your refund, you can contact us at contabilidad@somostragaldabas.com.